Return & Refund Policy

Customers may return eligible equipment within 35 days from the date of purchase for a full refund, provided the machine is unused, unmodified, and in its original condition. No special reason is required — if you change your mind within the window, we will work with you.

To qualify for a return, the following conditions must all be met:

• The machine must be unused and unmodified
• The machine must be in original condition, exactly as delivered
• All attachments shown in the product listing must be included
• Original packaging and proof of purchase are required
• Used, damaged, or modified equipment may not qualify for a refund

Certain items such as custom orders, special-order items, and items marked final sale may not be eligible for return. Please review the product page for item-specific return terms before purchasing.

Call our customer support team at +1 (407) 710-0097 or email support@jdfequipmentsales.com to request a Return Authorization. Do not ship any item back without prior approval — unapproved returns may not be accepted.

Once your return is approved, we will provide full return instructions and coordinate the pickup or return shipment on your behalf.

Approved returns include free return shipping coordinated through our logistics team. Return shipping details will be provided after your return request is reviewed and approved. You do not need to arrange or pay for the carrier yourself.

Inspect your delivery carefully the moment it arrives. If equipment is delivered damaged, defective, or different from what you ordered, contact our team immediately so we can evaluate and resolve the situation. Shipping damage claims should be reported within 48 hours of delivery whenever possible.

Every eligible product sold by JDF EQUIPMENT SALES, LLC includes manufacturer warranty coverage ranging from 1 to 5 years, depending on the specific product and manufacturer. During the active warranty period, eligible replacement parts are provided at no cost for covered issues. See our Warranty & Buyer Protection page for full details.

We ship exclusively within the USA. Free Ground Shipping arrives in an estimated 7–14 business days. Priority Shipping delivers in 5–7 business days for a flat $599.00 per order. Applicable shipping options and charges are always shown before order completion. All purchases include buyer protection coverage.

Once a returned item is received and inspected at our facility, approved refunds are issued to the original payment method used during checkout. Refunds are typically processed within 3 business days of receiving the returned item. Final posting times vary depending on your bank or payment provider.